REFUND POLICY

Horizon charges a Commission / Booking Fee of 12.5% of the total Booking Value, which is payable by the Guest to Horizon when Confirming a Booking.

Horizon will refund the Guest this Booking Fee *minus any financial institution transaction processing costs or currency conversion charges that may apply as follows:

In the event of any Cancellation by Guest within 24 hours of Booking = 100% *Refund.

In the event of any Cancellation by Guest more than 14 days before check in date = 100% *Refund.

In the event of any Cancellation by Guest more than 7 days but less than 14 days before check in date = 75% *Refund.

In the event of any Cancellation by Guest less than 7 days before check in date = No Refund.

In the event of a no show by Guest = No Refund.

In the event of a no show by Host = 100% *Refund.

In the event of a no show by Host, the Host becomes liable for the refund of the Booking Fee to either the Guest or Horizon.

Requests for Cancellations and Refunds must be lodged under the Contact Menu Item via the Horizon Helpdesk Message Centre.

Cancellation and Refund Requests will be processed within 30 days of submission subject to operational practicalities.